CargoMind Enhance

Last Updated: 15 February 2026

1. Introduction

CargoMind is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal and business information when you use the CargoMind platform and related services, including our AI-powered Outlook email extension (CargoMind Enhance & Elevate), our CargoMind Business Intelligence (BI) dashboard, and our logistics outsourcing services. We adhere to all relevant data protection laws, including the UK Data Protection Act 2018 and the EU & UK General Data Protection Regulation (GDPR), to ensure your information is handled lawfully, fairly, and transparently. We also comply with Australia's Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), which regulate how organisations collect, use, disclose and manage personal information in an open and transparent manner.

By using CargoMind's services ("Services"), you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Services.

2. Information We Collect

We may collect and process various types of information in order to provide and improve our Services:

Account and Contact Information: When you register for a CargoMind account or contact us (for example, to request a demo or support), we collect information such as your name, company name, email address, phone number, job title, and any other details you provide to us.
Email Content and Communications: Our Outlook add-in connects with your email inbox to assist with freight operations. With your authorisation, the add-in can access certain content of emails and attachments in your mailbox to perform automated actions (for example, identifying a delivery order email, extracting relevant data, and attaching the order document to the corresponding job in CargoWise). The add-in processes only the minimum information necessary from your emails to carry out these functions. We do not use the content of your emails for any purpose unrelated to the Services, and communications content is not stored on our servers longer than needed to complete the automation tasks or as described in this Policy.
CargoWise and Logistics Data: When you integrate CargoMind with CargoWise or other third-party logistics management systems, we collect and process data from those systems on your behalf. This may include operational information (such as job numbers, shipment statuses, container numbers, tracking events, and documents like delivery orders or arrival notices) and financial information related to jobs (such as charges, invoices, gross profit and margin data, and associated customer or vendor details). We retrieve and update this data through secure API connections or other authorised methods to provide our BI dashboard and automation features.
Usage Data: We collect information about how you and your users interact with our platform and add-ins. This may include IP addresses, device type, browser type, time zone, operating system, unique device identifiers, the pages or features of the Services that you access, and the dates/times of use. We may also log actions taken within the platform (e.g., creating a report, using the chat feature, or uploading a document) for troubleshooting and analytics purposes.
Cookies and Similar Technologies: Our web-based Services (like the BI dashboard) use cookies and similar technologies to enhance user experience. For example, we use cookies to maintain your session (so you remain logged in), remember your preferences, and collect analytics about how you use our site. You can control or disable cookies through your browser settings. Note that some cookies are essential for the platform's operation – for instance, to secure your session – and the Services may not function properly if they are disabled. Where required by law, we will request your consent before using non-essential cookies.

If you provide us with personal data about others (for example, personal information about your customers or colleagues contained in emails or CargoWise records), you must ensure that you have the authority or consent to do so, and that sharing such data with us is in line with any privacy obligations you have towards those individuals.

3. How We Use Your Information

CargoMind uses the collected information for the following purposes:

Service Delivery: To operate and provide the core functionalities of our Services. For instance, we use your email data to perform automated tasks such as updating CargoWise records with information from your emails or attachments, and we use data from CargoWise to display real-time shipment statuses, financial metrics, and operational dashboards in the BI platform. In our outsourcing service, our trained staff use your provided information and systems (e.g., CargoWise access) to carry out freight forwarding and logistics tasks as per your instructions.
Service Improvement: To understand and enhance the performance and reliability of our Services. We analyse aggregated usage patterns and feedback to fix bugs, optimise workflows, and develop new features. For example, we might track how frequently a particular dashboard visualisation is used or how often the automated email processing encounters an unrecognised format, in order to improve our algorithms and user interface.
Communication: To send you important updates and information. This includes administrative emails (for example, to confirm your account creation, inform you of subscription renewals or changes to these Terms or the Privacy Policy, and critical service or security updates). If you have opted in, we may also send you newsletters or marketing communications about new features, promotions, or industry insights. You can opt out of marketing emails at any time by using the unsubscribe link in those emails or contacting us.
Customer Support: To provide and improve customer support. When you contact us with a question or for assistance, we will use your contact information and any relevant content you've provided (like screenshots or error details) to help resolve the issue. We may also use support communications to improve our Services by capturing and addressing recurring problems or requests.
Compliance and Protection: To enforce our Terms of Use, to prevent fraud, spam, abuse, or other wrongful activities, and to comply with legal obligations. For example, we may monitor use of the platform for security purposes, such as detecting suspicious sign-in attempts or ensuring our automated processes are not misused to send unauthorised communications. If required by law or legal process, we may process and disclose information to respond to government requests, court orders, or to establish or exercise our legal rights. We will also use and disclose information as necessary to protect our rights or to prevent harm (for instance, to investigate suspicious activities on the platform that could threaten our infrastructure or other users).

We will not use personal data for any purpose that is incompatible with the purposes described above unless we obtain your consent or are required or permitted by law to do so. We do not engage in selling personal information to third parties for their marketing or other independent use.

4. Legal Bases for Processing (EEA/UK users)

(This section applies if you are in the European Economic Area or the United Kingdom.) Under the EU and UK GDPR, we must have a valid "legal basis" to process your personal data. CargoMind relies on the following legal bases:

Contractual Necessity: We process personal data that is necessary to provide our Services under our contract with you. For example, we need to access certain email data and CargoWise information in order to perform the automated updates and to generate the BI dashboards as per our contractual service offering.
Legitimate Interests: We process some data as needed for our legitimate business interests – for example, improving and securing our Services, understanding how clients use our platform, and communicating with you about product updates. When we rely on legitimate interests, we ensure that our interest is not overridden by your data protection rights and interests.
Legal Obligation: Where applicable, we process and retain certain data to comply with our legal obligations – for instance, maintaining accurate financial records for accounting and legal compliance, or adhering to data protection regulations such as recording your preferences (e.g., opt-outs from marketing communications).
Consent: In certain cases, we rely on your consent. For example, we may ask your consent before collecting certain analytics cookies, or before accessing specific data that is not strictly required to deliver the core Services. When consent is our basis for processing, you have the right to withdraw your consent at any time.

5. Data Storage and Security

We understand that the data you entrust to us may include highly sensitive business and personal information. We have implemented robust technical and organisational measures to protect your data:

Secure Infrastructure: CargoMind's platform is built on secure cloud infrastructure. All data is stored on servers that employ strong security measures, including firewalls, intrusion detection systems, and regular security audits. We use reputable cloud service providers that comply with industry security standards and certifications (such as ISO 27001).
Encryption: We use encryption to protect data in transit and at rest. All network communications between your device (or Outlook add-in) and our servers are encrypted using HTTPS/TLS. This means that information like email content or shipment data is transmitted securely and cannot be easily intercepted. Data stored in our databases (including backups) is encrypted at rest.
Access Controls: Access to systems that store or process personal data is restricted to authorised personnel who need access to perform their job duties. All our staff and contractors undergo background checks where appropriate and are bound by confidentiality obligations. We employ multi-factor authentication, role-based access controls, and session logging to prevent and detect unauthorised access.
Training and Policies: We regularly train our team (including outsourced logistics staff and engineers) on data protection best practices, confidentiality, and security protocols. Our internal policies ensure that personal data is handled in compliance with our legal obligations and this Policy.
Third-Party Security: When we use third-party sub-processors or integrate with other services (such as CargoWise or Microsoft's Office 365 platform), we ensure that they meet appropriate security standards. For instance, our Outlook add-in runs within Microsoft's secure Office add-in framework which sandboxes the add-in from accessing anything on your computer outside of Outlook itself. We also review the data protection practices of significant partners like WiseTech (CargoWise) for alignment with privacy requirements.
Data Minimisation: We aim to collect and retain only what is necessary for the purposes of our Services. We design our systems in line with the principle that personal data should be adequate, relevant, and not excessive for its purpose.
Breach Notification: We have a data breach response plan. In the unlikely event of a data breach that affects your personal data, we will notify you and the appropriate regulatory authorities as required by law (for example, the UK Information Commissioner's Office or the Australian Information Commissioner, as applicable).

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. However, we follow the data security requirements of applicable law – for instance, the UK Data Protection Act mandates that personal data must be kept no longer than necessary and be processed securely – and we continually improve our safeguards to meet or exceed industry best practices.

6. Data Retention

We retain personal and business data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law or contractual agreement. Retention periods vary depending on the type of data and context:

Account Data: Information such as your account registration details and contact information is kept for as long as you maintain an account with us. If you terminate your account, we will delete or anonymise this information within a reasonable period after account closure (except to the extent we need to retain it for legal, accounting, or compliance purposes).
Operational Data in CargoWise/Emails: Our automation processes may create records or logs (for example, a log entry that a particular email was processed and a delivery order was attached to a CargoWise job). We keep these logs for a limited duration to ensure we can audit and support the Service, and then we securely delete or anonymise them. We do not store the contents of your emails or uploaded documents longer than necessary to perform the integration or support tasks, unless you explicitly save such content within our platform.
BI and Analytics Data: The BI dashboard may store historical operational and financial data (e.g., job counts, revenue figures, shipment volumes) to provide trend analysis over time. This data is retained while you remain a customer so that you can access historical reports. You may have the ability to delete certain data via the interface; otherwise, you can contact us to request deletion of specific records. If you stop using the BI Service, we will remove or anonymise your data after a set period as per our internal retention schedule.
Backups: Like most software-as-a-service providers, we perform regular backups of our database to ensure business continuity and disaster recovery. These backups are encrypted and stored securely. Backup data is retained for a limited time (after which it is overwritten or deleted) and is only accessed if needed for disaster recovery or integrity verification.

Where required by law, we will dispose of or de-identify personal data in a secure manner. For example, the UK and EU data protection law requires that personal data not be kept for longer than necessary. The Australian Privacy Principles also oblige us to destroy or de-identify personal information when it's no longer needed for the purpose for which it was collected, unless an exception applies (such as if retention is required by law).

7. Your Rights and Choices

We respect your rights to your personal information. Your rights will depend on your location and the applicable data protection law, but we intend to honour any applicable rights regardless of jurisdiction. These may include:

Access and Correction: You have the right to request access to the personal information we hold about you, and to request correction of any inaccuracies. We will promptly assist you in accessing your data and correcting any errors. (In many cases, you can review and update basic profile information yourself through your account settings.)
Erasure (Right to be Forgotten): You may request that we delete your personal data under certain circumstances. For example, if the information is no longer necessary for the purposes for which it was collected; if you withdraw your consent (where the processing was based on consent); or if you object to processing and there are no overriding legitimate grounds for us to continue. We will assess and act on deletion requests in line with applicable laws. Note that we may need to retain certain information if required for legal obligations or legitimate business purposes (we will inform you if so).
Restriction of Processing: You have the right to ask us to suspend or restrict the processing of your personal data, for example if you contest the accuracy of the data or object to our processing. We will temporarily restrict processing in such cases while we review your request.
Data Portability: For information you have provided to us, you may have the right to request a copy in a structured, commonly used, machine-readable format, and/or to request that we transmit it to another service provider where technically feasible. This right applies when processing is carried out by automated means and is based on your consent or is necessary for the performance of a contract.
Objection to Processing: You have the right to object to our processing of your personal data in certain situations. In particular, you can object to processing for direct marketing at any time, and we will stop sending you marketing communications. You can also object when we are processing your information based on legitimate interests or for a task in the public interest. We will consider your objection and whether our processing should cease (unless we have a compelling reason to continue that relates to our operation or legal obligations).
Automated Decision-Making: We do not make any decisions about you that have legal or similarly significant effects based solely on automated decision-making (without human involvement). The AI features in CargoMind are intended to assist human users, not to replace human decision-making that would have a significant impact on individuals. If we introduce automated decision-making processes, we will ensure compliance with applicable laws regarding such processing and provide you with any required information or rights (such as the right to request human review).
Withdrawing Consent: Where we rely on your consent to process data (for example, for optional features or marketing emails), you have the right to withdraw that consent at any time. You can do this by changing your settings in the platform (if available) or contacting us. Withdrawal of consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
Lodging Complaints: If you have concerns about how we are handling your personal data, we encourage you to contact us so we can resolve your issue. However, you also have the right to lodge a complaint with a data protection authority. The appropriate authority may depend on your location. For example, in the United Kingdom you can contact the Information Commissioner's Office (ICO), and in Australia you can contact the Office of the Australian Information Commissioner (OAIC), if you believe your data has been mishandled and we have not adequately addressed your concerns.

To exercise any of your rights, please contact us using the information in the "Contact Us" section below. We will respond to your request in accordance with applicable law (generally within one month for UK/EU requests, and within a reasonable time for Australian requests) and will let you know if we need additional information from you to verify your identity. Note that some rights may be subject to exceptions or limitations; if we cannot fulfil a request for lawful reasons, we will provide an explanation.

8. International Data Transfers

CargoMind is a global service and your data may be transferred to, and stored on, servers located in countries other than your own. In particular, your personal data may be stored or processed on servers located outside your country of residence – for example, in data centres in the United States, the European Union, or other regions where we or our cloud service providers operate.

When we transfer personal data out of the country where it was collected, we ensure appropriate safeguards are in place to protect it. If you are in the UK or European Economic Area (EEA), this means that we will rely on approved transfer mechanisms such as standard contractual clauses or an adequacy decision to ensure your data receives a level of protection essentially equivalent to that in your home jurisdiction. If you are in Australia, we will take reasonable steps to ensure that any overseas recipient of your personal information does not breach the Australian Privacy Principles in relation to that information, as required by the Privacy Act 1988 (for example, by only transferring data to organisations under an enforceable privacy law or binding scheme, or with your consent).

If you would like more information about our data transfer practices or to obtain a copy of the safeguards in place for overseas transfers of your data, please contact us.

9. Third-Party Services and Links

Our Services may contain links to, or integrations with, third-party websites and services that are not operated by CargoMind. For example, our platform provides integration with CargoWise, a third-party logistics management system owned by WiseTech Global, and operates as an add-in within Microsoft Outlook. Please note:

Third-Party Platforms (e.g., CargoWise, Outlook): When you enable integration with a third-party platform, any information you share with that platform is governed by their terms and privacy policy. For instance, data transmitted to or from your CargoWise system is subject to the agreements between you and WiseTech Global. Similarly, our Outlook add-in operates within Microsoft's Office 365 environment, and your use of Outlook and Office 365 is governed by Microsoft's terms. CargoMind is not responsible for the privacy, security, or functionality of third-party services. We recommend reviewing the user terms and privacy policies of those services to understand how they handle your data.
Service Providers: CargoMind uses certain third-party service providers to support our own operations (for example, cloud hosting providers, data analytics services, and customer support tools). We share data with these providers only to the extent necessary for them to perform services on our behalf – for instance, our cloud hosting provider stores the databases containing your information, and our email service may process the emails we send to you. All such providers are contractually obliged to protect your data, maintain confidentiality, and use it only for the purposes we specify (and not for their own purposes).
Links: Our website or BI dashboard might contain links to external websites for informational purposes (for example, to external tracking websites or relevant industry resources). If you click a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit via links from our Service.

10. Children's Privacy

Our Services are intended for use by businesses and adult professionals in the logistics and freight industry. They are not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16. If you are under 16, please do not use the CargoMind Services or provide any personal information to us. If we discover that we have inadvertently collected personal information from a child under 16 without proper consent, we will promptly delete that information. If you believe we might have any information from or about a minor under 16, please contact us so that we can take appropriate measures.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. If we make material changes, we will provide prominent notice – for example, by email notification or through a message in our platform. The "Last Updated" date at the top of this Policy indicates when the latest changes were made. We encourage you to review this Policy periodically. By continuing to use the Services after such changes take effect, you agree to the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NextGen BPO Solutions Pty Ltd (trading as CargoMind) – Privacy Officer
Address: Sydney, NSW, Australia
Email: privacy@cargomind.com

We will be happy to answer your questions and address any concerns you have about your privacy.

Effective Date: 15 February 2026

1. Introduction and Acceptance

These Terms of Use ("Terms") govern your access to and use of the CargoMind platform, including the CargoMind Outlook email extension (CargoMind Enhance & Elevate), the CargoMind Business Intelligence dashboard, and our logistics outsourcing services (collectively, the "Services"). Please read these Terms carefully. By accessing or using our Services, you confirm that you accept these Terms and agree to comply with them. If you do not agree with any part of the Terms, you must not use the Services.

If you are using the Services on behalf of an organisation or entity, you are agreeing to these Terms for that organisation and promising that you have the authority to bind that organisation to these Terms. In that case, "you" and "your" will refer to the organisation you represent.

We may modify these Terms from time to time. If we make material changes, we will notify you by email or through the Service (for example, via a notification in the dashboard or add-in). The updated Terms will be effective as of the time of posting or as otherwise indicated in the notice. By continuing to use the Services after the new Terms take effect, you agree to be bound by the revised Terms.

2. Our Services

CargoMind provides technology and operational solutions to enhance freight forwarding and logistics operations:

Outlook Email Extension (CargoMind Enhance & Elevate): Our Outlook add-in integrates with Microsoft Outlook to help freight forwarders and their customers manage logistics communications more efficiently. It adds custom features within Outlook such as viewing live shipment tracking updates, uploading and downloading freight documents, and engaging in real-time chat with stakeholders – all without leaving your inbox. The add-in also leverages artificial intelligence to automate email management tasks. For example, if a delivery order email is received, the add-in can identify it, extract key details, and attach the order document to the relevant job in CargoWise on your behalf; similarly, an arrival notice email can be parsed and its contents compared against your CargoWise data to update shipment records accordingly. These features reduce manual data entry and ensure that your systems are kept up-to-date in real time.
CargoMind Business Intelligence (BI) Dashboard: Our online platform provides a comprehensive business intelligence solution for freight forwarding operations. By connecting to your CargoWise system (or other supported systems), the platform aggregates and analyses both financial and operational data. This includes key performance indicators such as gross profit per job, profit margins, revenue by customer or sales staff, number of jobs, shipment volumes (TEUs, air freight tonnage, etc.), number of containers or consignments handled, transit times, and more. The dashboard presents interactive charts and reports for you to monitor performance, identify trends, and make data-driven decisions. It essentially serves as a real-time insights hub for your logistics business.
Outsourcing Services: CargoMind also offers a staffed service where we provide experienced logistics professionals (fully trained in CargoWise and freight forwarding best practices) to work as dedicated extensions of your team. These personnel can handle a range of back-office operations – from data entry and documentation to customer service and shipment coordination – under your direction. Unlike generic staffing agencies, we supply team members who are already knowledgeable in freight and logistics, ensuring they can quickly integrate into your operations. They work remotely but exclusively for your company's needs, following your instructions, processes, and performance standards.

Our Services may evolve over time. We reserve the right to add new features, modify existing features, or discontinue parts of the Services. We will endeavour to provide notice of major changes. Some new features may be offered as optional add-ons or subject to additional terms, which will be presented to you at the time of offering.

3. Privacy and Data Protection

Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, and protect your data. By using our Services, you acknowledge that we will handle personal information in accordance with the Privacy Policy. We comply with applicable data protection laws, including the EU and UK data protection regulations and Australia's Privacy Act 1988 (Cth), in our handling of personal data. We recommend that you review our Privacy Policy to understand how we manage your information.

4. Account Registration and Security

You may need to create an account or provide credentials to use certain CargoMind Services:

Account Setup: When you register for an account or accept an invitation to use CargoMind, you must provide accurate and complete information. This may include your name, a valid email address, and other details. You are responsible for maintaining the accuracy of this information.
Account Credentials: You are responsible for safeguarding the password and any other credentials that you use to access the Services. You agree not to share your password with any unauthorised parties. If you believe that your account has been compromised or accessed without authorisation, you must notify us immediately. We strongly encourage the use of strong passwords and enabling multi-factor authentication if available.
User Accounts: If you are an organisation, you may allow your employees or contractors to use the Services under your account (for example, by creating user sub-accounts or inviting them to your team on CargoMind). You are responsible for ensuring that anyone who uses the Services under your account complies with these Terms. We consider all activities under your account (including by your authorised users) to be actions taken by you.

We reserve the right to suspend or terminate accounts that we suspect are being used in violation of these Terms or in a way that poses a security risk to us or any users of the Services.

5. User Responsibilities and Acceptable Use

When using CargoMind, you agree to use the Services responsibly and in compliance with the following rules:

Compliance with Laws: You will only use the Services in compliance with all applicable laws and regulations, including export control laws, privacy and data protection laws, and any laws related to the transport of goods and logistics operations in your jurisdiction. You are solely responsible for ensuring that your use of the Services (including our automated features) complies with the laws that apply to you and your business.
Proper Use of the Services: You will not misuse the Services. This means you will not interfere with or disrupt the integrity or performance of our platform or others' use of it. Examples of misuse include attempting to gain unauthorised access to the system or other accounts, introducing viruses or malware, engaging in denial-of-service attacks, or using the platform to store or transmit unlawful content. You agree not to use the Services to send spam, unsolicited bulk emails, or any malicious or harassing messages.
Data and Content: You are responsible for the accuracy, quality, and legality of the data you input into our Services. For example, if you use the Outlook add-in to process emails, you must ensure that you have the right to use and share the content of those emails and that doing so does not violate any confidentiality or data protection obligations. Similarly, if you connect CargoMind to your CargoWise account or other systems, you should ensure you have the necessary rights and consents to allow us to access that data.
No Illegal or Harmful Use: You may not use our Services to communicate or store content that is defamatory, libellous, harassing, abusive, fraudulent, or that infringes anyone's intellectual property or privacy rights. You also may not use the Services for any activities that are illegal or to support any illegal activities (for example, you must not use our platform to launder money, facilitate smuggling, or violate trade sanctions).
Outsourcing Services: If you utilise CargoMind's outsourcing service, you agree to provide any necessary access, training, and clear instructions to the outsourced staff so they can perform tasks effectively. You remain responsible for the work done on your behalf by the outsourced team members, including ensuring that any tasks are legal and within the scope of our agreement. Our outsourced staff will make best efforts to perform tasks accurately and efficiently, but you are responsible for supervising their outputs and integrating them with your operations. You should not instruct our staff to undertake any actions that violate laws or regulations, your company policies, or any third-party rights.
Respect Our Intellectual Property: You agree not to copy, decompile, reverse-engineer, or create derivative works from our software, and not to use our Services in order to build a competing product or service. If you provide feedback or suggestions about our Services, you agree that we may use and implement them without any obligation to you.

Violation of the above rules may result in suspension or termination of your access to the Services. We may also take any legal action we deem appropriate if your misuse of the Services causes harm to us or others, or constitutes a violation of law.

6. Intellectual Property

All content and materials included in or provided through the Services (excluding your own data) — such as software, design elements, text, graphics, logos, button icons, images, and software code — are the intellectual property of NextGen BPO Solutions Pty Ltd (CargoMind) or our licensors. These are protected by copyright, trademark, and other intellectual property laws. CargoMind and associated logos are trademarks of NextGen BPO Solutions Pty Ltd. We grant you a limited, non-exclusive, non-transferable, revocable licence to use our software and content only for the purposes of using the Services for your internal business operations, and strictly as permitted by these Terms. You may not reproduce, distribute, modify, or create derivative works of our content or software unless expressly authorised by us.

You retain all rights to your own data that you input or upload into the Services (your "Customer Data"). We do not claim ownership of your Customer Data. You grant us a licence to use, process, and transmit your Customer Data for the purposes of providing the Services and as otherwise described in our Privacy Policy. This means, for example, that we may store your data in our cloud systems, retrieve and display it as requested in our dashboards, or transmit it to CargoWise when you use our integration features. We will only use your data as needed to provide the Services, and in accordance with applicable law and your instructions.

7. Confidentiality

We understand that in the course of using our Services, you may share sensitive business information with us (for example, detailed shipment data, customer lists, pricing information, etc.) which is not publicly known. Likewise, we may share certain confidential information with you, such as non-public product roadmaps, pricing proposals, or other business information. Both parties agree to treat any non-public information obtained from the other party as confidential, and to use it only for the purpose of fulfilling the obligations and exercising rights under these Terms.

Each party shall take reasonable measures to protect the other's confidential information and shall not disclose it to any third party except to its employees, contractors, or advisers who need to know it for the above-mentioned purposes and who are bound by confidentiality obligations. This confidentiality obligation does not apply to information that is independently developed by the receiving party, rightfully received from a third party, or becomes public through no fault of the receiving party. If disclosure of confidential information is required by law or court order, the party required to disclose will provide notice (if legally permitted) to the other party and limit disclosure to the information legally required.

8. Service Performance and Availability

We aim to provide a high level of availability and reliability, but our Services may occasionally be interrupted or limited:

Availability: We strive to keep the Services operational 24/7. However, we do not guarantee that the Services will be available at all times, as occasional downtime may occur for maintenance, updates, or unforeseen technical issues. We will attempt to schedule planned maintenance during low usage times and, when feasible, provide prior notice.
Performance: We endeavour to ensure that the Services (including our Outlook add-in) perform as described and are compatible with supported platforms (for example, specific versions of Outlook, web browsers, or CargoWise). However, performance may vary depending on factors beyond our control, such as your internet connection, third-party services (e.g., Microsoft's or WiseTech's systems), and hardware capabilities. We do not warrant that the Services will be error-free or that they will meet all of your specific requirements.
Support: We provide technical support to our customers through email. Support is generally available during business hours (AEST). While we aim to resolve issues promptly, we do not guarantee any specific resolution times unless otherwise agreed in a separate support SLA (Service Level Agreement).
Changes and Limits: We reserve the right to make changes to the Services. We may introduce new features that are only available in updated versions of the software or that require updated devices or third-party software to function. Conversely, we may discontinue features that are outdated or have low usage. We also reserve the right to set usage limits (for example, API call limits or storage limits) to ensure stable performance for all users. We will endeavour to inform you of any material changes or limits that may affect your use of the Services.

9. Fees and Payment

If you have purchased a subscription or service from CargoMind, the following terms apply:

Fees and Plans: You agree to pay the fees for the subscription plan or service level you have selected, as outlined in a separate ordering document or on our website at the time of purchase. Fees may be based on usage (for example, number of users, number of shipments processed, or other metrics), or a fixed periodic rate (e.g., a monthly or annual subscription fee). All fees are stated in AUD unless otherwise specified, and are exclusive of applicable taxes.
Billing and Payment Terms: We will bill you according to the billing cycle stated in your plan (for instance, monthly in advance for subscriptions, or usage fees monthly in arrears). By providing a payment method, you authorise us to charge that method for all applicable charges. If your payment method fails or your account becomes overdue, we may suspend the Services until payment is received. If you believe there is an error in billing, you must contact us promptly, and we will work to correct any mistake.
Fee Changes: We may change our prices. Any changes to fees will be communicated to you with reasonable advance notice and will take effect at the start of your next billing period or subscription renewal. If you do not agree to a fee change, you may cancel your subscription before the new fee takes effect. Continued use of the Services after the fee change constitutes your agreement to pay the updated amount.
Refunds: Unless required by law or expressly provided in the service-specific terms, all fees are non-refundable. For example, if you cancel your subscription mid-term, you will typically not receive a refund for the remaining period. We may offer prorated refunds or credits in certain extenuating circumstances at our discretion, but this does not obligate us to do so in the future.

10. Disclaimers

General Disclaimers: To the fullest extent permitted by law, CargoMind provides the Services "as is" and without any warranty or condition of any kind, either express or implied. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure. For example, we do not warrant that our AI features will perfectly interpret every email or document (although we strive for high accuracy), or that the BI dashboard will be 100% free of defects or vulnerabilities. You understand that use of the Services is at your own risk and that you are responsible for any damage to your own systems or loss of data that results from use of the Services (for example, from downloading any content or attachments through our platform).

Logistics Operations: CargoMind is a technology and support service provider, not a carrier or freight logistics company. We do not assume the legal responsibilities of a freight forwarder or carrier. Our platform and outsourcing team aim to facilitate and augment your logistics operations by handling information and processes, but you remain responsible for complying with all laws and regulations governing your shipments and logistics activities. We do not physically handle or transport goods, and we are not liable for the actual performance of freight services by third parties (such as airlines, shipping lines, trucking companies, or even your own subcontractors). CargoMind does not provide insurance or guarantees on the delivery of cargo; those arrangements are strictly between you and the relevant service providers.

No Guarantee of Results: While our Services are designed to improve efficiency and accuracy in freight operations, we do not guarantee any specific results or outcomes from the use of the Services. The success of using our analytics or AI suggestions depends on various factors outside our control, including the accuracy of data you provide, how you use the insights, and external conditions in the logistics market.

Third-Party Integrations: We disclaim liability for any issues attributable to third-party services that integrate with our platform. For example, if CargoWise or Microsoft Outlook experiences an outage, or if data that we retrieve from or update to a third-party system is incorrect due to errors on that third-party platform, we are not responsible for such issues. However, we will make commercially reasonable efforts to assist in restoring functionality once the third-party issue is resolved, and to avoid data corruption or loss.

Regulatory Compliance: You are responsible for understanding and complying with regulations that apply to your use of the Services in your own operations (for example, customs regulations, export/import controls, record-keeping requirements, and data localisation laws that may apply to you). CargoMind is not providing legal or regulatory compliance advice. Any insights or recommendations provided by our Service (such as flags about potential discrepancies in shipment data) are for general informational purposes and should not be solely relied upon for legal compliance decisions. Always conduct appropriate due diligence and consult professional advice as needed when making decisions that have regulatory implications.

Some jurisdictions do not allow the exclusion of certain warranties or guarantees. Nothing in these Terms is intended to exclude any non-excludable rights you may have under law. In particular, if you are a consumer (for example, an individual using our Services for personal purposes outside of a business), you may have certain statutory rights that cannot be excluded by contract. For instance, under Australian Consumer Law, our Services come with non-excludable guarantees (such as that services will be provided with due care and skill) which cannot be overridden or disclaimed. Similarly, if you are a consumer in the UK, you may have certain legal rights (such as under the Consumer Rights Act 2015) that are not affected by these Terms. The exclusions and limitations in these Terms apply only to the maximum extent permitted by law.

11. Limitation of Liability

To the extent permitted by applicable law, in no event will CargoMind (or its directors, employees, agents, or partners) be liable for any indirect, special, incidental, consequential, or punitive damages, or any loss of profits, revenue, data, or business interruption, arising out of or in connection with your use of or inability to use the Services. This is true even if we have been advised of the possibility of such damages.

To the extent permitted by applicable law, our total cumulative liability for any claims arising from or related to the Services or these Terms, regardless of the form of action, is limited to the total amount you have paid us for the Services in the six (6) months immediately preceding the claim (or, if greater, £100, or the equivalent in local currency).

Exceptions: We do not exclude or limit our liability to you where it would be illegal to do so. This means that nothing in these Terms will exclude or limit liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability which cannot be lawfully excluded or limited. If applicable law (such as certain consumer protection laws) requires a different limitation or permits certain liabilities that cannot be excluded, those requirements apply to you. For example, Australian consumers may be entitled to remedies under the Competition and Consumer Act 2010 (including the Australian Consumer Law) and these Terms do not exclude any of those rights that cannot be excluded by contract.

12. Indemnification

You agree to indemnify and hold harmless CargoMind, its parent company, affiliates, and their respective officers, directors, employees, and agents, from and against any and all losses, liabilities, claims, demands, damages, expenses, or costs (including legal fees) arising out of or related to: (a) your use of the Services in violation of these Terms; (b) your breach of any part of these Terms; or (c) any allegation that any information or materials provided by you (including Customer Data or content you submit through the Services) infringes or misappropriates the intellectual property rights, privacy rights, or other rights of any third party. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with such defence as reasonably requested.

13. Termination

By You: You may stop using the Services and terminate these Terms at any time by closing your CargoMind account and ceasing all use of the Services. If you have a paid subscription, termination may be subject to the terms of your subscription plan (for example, you may continue to have access for the period you've paid for, after which the termination will take effect).

By Us: We may suspend or terminate your access to the Services (or terminate these Terms with respect to you) if you breach these Terms or if we are required to do so to comply with legal requirements. We may also terminate the Services if we discontinue the platform or the specific service offering; in such case, we will provide you with advance notice and (if you have a paid subscription) a pro rata refund for any unused portion of your subscription. Additionally, we reserve the right to terminate or suspend your use of the Services, with or without notice, if we reasonably determine that your use (or a user under your account's use) poses a security risk, could subject us to liability, or is fraudulent, abusive, or adversely impacting the availability or integrity of the Services.

Upon termination, the rights and licences granted to you by these Terms will cease, and you must stop using the Services. Any sections of these Terms which by their nature should survive termination will continue in effect (such as provisions concerning intellectual property, confidentiality, disclaimers, limitations of liability, and governing law).

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New South Wales and the applicable federal laws of Australia, without giving effect to any conflict of law principles. You and CargoMind agree that any disputes arising under or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. If you are using the Services as a consumer (e.g., an individual outside of a business context), you may have additional rights under mandatory consumer protection laws (such as those provided by UK or EU law if you are in Europe, or the Australian Consumer Law if you are in Australia) – nothing in these Terms affects those statutory rights.

15. Miscellaneous

No Waiver: If we do not enforce a provision of these Terms, it shall not be considered a waiver of our right to do so later. Any waiver of compliance in one instance does not mean that we will waive compliance in the future.
Severability: If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining portions of these Terms will remain in full force and effect.
Entire Agreement: These Terms (together with any applicable Service Order, Subscription Agreement, or addenda, and our Privacy Policy) constitute the entire agreement between you and NextGen BPO Solutions Pty Ltd with respect to the Services and supersede all prior or contemporaneous understandings regarding such subject matter. In case of conflict between these Terms and any separately signed written contract between you and us, the terms of the signed contract will prevail.
Assignment: You may not assign or transfer any of your rights or obligations under these Terms to a third party without our prior written consent. We may assign or transfer our rights and obligations to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all assets.
Force Majeure: We are not liable for any failure or delay in performance of our obligations due to events outside our reasonable control, such as acts of God, war, terrorism, labour shortages or disputes, government orders, Internet or utility failures, or any other force majeure event.
Relationship: Nothing in these Terms creates a partnership, franchise, joint venture, agency, or fiduciary relationship between you and CargoMind. You are solely responsible for your costs and expenses in connection with your use of the Services.

If you have any questions about these Terms of Use, please contact us at support@cargomind.com.